If you do not receive the OTP code when reactivating the MSB mBank application, please check the following: Verify your mobile network connection to ensure a stable signal. You may also restart your phone and try activating the service again. Check that the registered mobile phone number for receiving OTP is correct. If the cause […]
If you experience an error when performing a fund transfer on the MSB mBank application, please check the following: Review the error notification displayed on the screen. Verify your account status and available balance. Check your Internet/Wi-Fi connection to ensure a stable network connection. If the cause of the transfer error cannot be identified, please […]
To change your Quick Login PIN, please follow the steps below: Step 1: Log in to your Digital Banking service using your current password or PIN. Step 2: Select Settings on the main screen. Step 3: Choose “Change Login PIN” and follow the instructions to complete the process.
To change your MSB mBank access password, please follow one of these methods: Change your password on the MSB mBank application Step 1: Log in to the MSB mBank application. Step 2: Select Settings and find the Change Password option, then follow the on-screen instructions. Change your password via the Internet Banking website Step 1: […]
How to log in to the MSB mBank application on a new device Step 1: Go to Google Play / CH Play (for Android) or the App Store (for iOS) and search for “MSB mBank” to download the application. Step 2: After the installation is completed, open the application and enter your registered login credentials […]
To log in to the MSB mBank application, please follow the steps below: Step 1: Open the MSB mBank application Download and install the MSB mBank application on your mobile device (available on iOS/Android). Launch the application once the installation is complete. Step 2: Enter your login credentials Enter your username and password provided by […]
To register for the MSB mBank app, you can choose one of the following methods: For existing MSB account holders: Please bring your Citizen Identity Card (CCCD) to the nearest MSB branch or transaction office to register for online banking services. For new customers without an MSB account: You can open a digital payment account […]
If your Digital Banking service has been locked, you may unlock the service and request a password reissuance by following the steps below: Step 1: Unlock your Digital Banking service Option 1: Contact the Customer Service Hotline: Call 1900 6083 (service fee may apply). After listening to the instructions, press 3, then select 2 to […]
If you enter an incorrect login password more than five (05) times, your Digital Banking service will be temporarily locked to ensure account security. In this case, you may unlock the service and request a password reissuance by following the steps below: Step 1: Unlock your Digital Banking service Option 1: Contact the Customer Service […]
To have your Digital Banking username reissued, please follow one of the options below: Method 1: Contact MSB Customer Service via online channels You may request a username reissuance through MSB’s official channels: Zalo: Ngân hàng Hàng Hải – MSB Facebook: MSB – Ngân hàng TMCP Hàng Hải Việt Nam Email: cskhcanhan@msb.com.vn Method 2: Visit […]