What should I do if I don’t receive the OTP when opening an account online?

If you do not receive the OTP, please click the “Resend OTP” button for the system to send a new code.

In case you still do not receive the OTP, please check the following:

• Check your phone network connection to ensure a stable signal. You can also try restarting your device to reactivate the service.

• Double-check the phone number registered to receive the OTP.

If the cause remains unidentified, please get in touch with MSB Customer Service for support through the following channels:

• Email: CSKHCaNhan@msb.com.vn

• Facebook: MSB – Ngân hàng TMCP Hàng Hải Việt Nam

• Zalo: MSB – Ngân hàng Hàng Hải

• Website: http://www.msb.com.vn

• Hotline: 1900.6083 / (024)39445566 (fees apply)

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