If you have paid your credit card outstanding balance but the payment has not yet been recorded, please follow the steps below: 1. If the payment was made from an MSB account – Please contact the MSB Customer Service Hotline to check the transaction status and request a transaction inquiry if necessary. – The maximum […]
You can check the monthly credit card statement and outstanding balance through the following methods: Method 1: Via the electronic statement sent by email You may review your credit card statement through the electronic statement sent to your registered email address. Method 2: Via the MSB Plus application Log in to the MSB Plus application […]
To check your credit card limit, please follow these steps on the MSB mBank application: Open the MSB mBank application. Select Card Services. Choose the card number you want to check. View the information in the Card Limit section.
Once you receive an SMS notification confirming the successful issuance of your credit card, the physical card will be delivered to you. The estimated delivery time is as follows: – 3-5 days for customers located in Hanoi and Ho Chi Minh City. – 7-10 days for customers in other areas. If you do not receive […]
To request the issuance of an additional credit card, please follow the steps below on the MSB Plus application: – Log in to the MSB Plus application. – Select View All. – Choose Card Issuance. – Select the type of credit card you wish to issue (primary card or supplementary card). Note: Once the card […]
If your card is lost, suspected to be misused, or you wish to temporarily block your card, you may proceed as follows: 1. Block the card via the MSB mBank app Step 1: Log in to the MSB mBank app and select the Card Services icon. Step 2: Choose the card you want to block, […]
To redeem reward points accumulated on your MSB credit card, please follow the instructions below depending on the type of card you are using: 1. For Mastercard Family & World Elite cards – Log in to the MSB mBank application. – Select Card Services. – Choose your Mastercard Family / World Elite card number. – […]
The CVV (Card Verification Value) is a 3-digit security code printed on the back of a credit card, used to verify online transactions. You will be required to enter this code when making online payments or transactions. You can check the CVV code in one of the following ways: Method 1: On the physical card […]
Each MSB credit card may have different conditions for annual fee waivers. To view detailed information, you may visit https://www.msb.com.vn, select “Credit Cards”, then choose the card product you are interested in. The applicable conditions will be displayed in the “Card Details” section under “Annual Fee Promotion.”
The annual fee is the yearly fee that cardholders must pay to maintain the use of their credit card. This fee may vary depending on the type of credit card and the issuing bank.