To retrieve your Digital Banking password, please follow one of the options below: 1. Via the MSB mBank application: Step 1: Log in to the MSB mBank application and select “Forgot Password” on the login screen. Step 2: Enter the required verification information, including: Username, Account Number, ID/Passport Number, and Date of Issue of the […]
To request a credit card replacement, you may choose one of the following methods: 1. Request a replacement via the MSB mBank application Log in to the MSB mBank application. Select Card Services. Choose Apply for Card Online. Select Credit Card Replacement. Choose the type of card you wish to have reissued and follow the […]
To unblock your credit card, you may follow one of the methods below: 1. Unblock via the MSB mBank application (Applicable if you previously blocked the card yourself) Log in to the MSB mBank application. Select Card Services. Choose the card you want to unblock. Select Unblock Card. Tap Confirm and enter your Soft Token […]
Your credit card may be blocked for several reasons, including: Overdue outstanding balance: If you fail to pay your credit card balance in full or on time. Suspected fraudulent activity: The bank may temporarily block the card if suspicious transactions are detected. Customer request: You may request the card to be blocked in cases such […]
To obtain the MCC (Merchant Category Code) for a specific transaction, please contact the MSB Customer Service Center through the following online channels and request the MCC information for the transaction: Zalo: Ngân hàng Hàng Hải – MSB Facebook: MSB – Ngân hàng TMCP Hàng Hải Việt Nam Email: cskhcanhan@msb.com.vn
Please check the following: Verify whether your card has been blocked or temporarily locked. Check whether your available credit limit is sufficient to complete the transaction. If your card is blocked or your available credit limit has been fully used, you will not be able to perform transactions with your credit card.
Apple Pay requires an active internet or mobile data connection when adding a card. Please ensure that your device is connected to the internet via Wi-Fi or mobile data. Additionally, please check the following: Make sure you are signed in to your Apple device using your Apple ID. Ensure that you are logged in to […]
You can link your MSB card to Apple Pay using one of the following methods: 1. Add the card via the MSB mBank application Step 1: Log in to the MSB mBank application → Select Card Services → Choose Add Card to Apple Pay → Select Continue. Step 2: Select the card you wish to […]
Currently, all active international credit cards and international debit cards issued by MSB can be linked to Apple Pay, provided that the cards are in normal operating status.
The minimum payment amount includes the following components: The monthly installment amount. The interest (if any) associated with the installment plan. At least 2% of the remaining outstanding balance excluding installments (or as stipulated by MSB from time to time). Notes: You are required to pay at least the minimum payment amount to avoid late […]