My account has not been used for a long time and I cannot make transactions. What should I do?

Please bring your chip-based Citizen ID card to the nearest MSB Branch/Transaction Office to reactivate your account. After the account is reactivated, you will need to perform at least one financial transaction on the same day to resume using your account.
Note: Account reactivation may incur an account management fee. For detailed information on fees, please refer to the fee schedule here].

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