To register for the MSB mBank app, you can choose one of the following methods: For existing MSB account holders: Please bring your Citizen Identity Card (CCCD) to the nearest MSB branch or transaction office to register for online banking services. For new customers without an MSB account: You can open a digital payment account […]
If your Digital Banking service has been locked, you may unlock the service and request a password reissuance by following the steps below: Step 1: Unlock your Digital Banking service Option 1: Contact the Customer Service Hotline: Call 1900 6083 (service fee may apply). After listening to the instructions, press 3, then select 2 to […]
If you enter an incorrect login password more than five (05) times, your Digital Banking service will be temporarily locked to ensure account security. In this case, you may unlock the service and request a password reissuance by following the steps below: Step 1: Unlock your Digital Banking service Option 1: Contact the Customer Service […]
To have your Digital Banking username reissued, please follow one of the options below: Method 1: Contact MSB Customer Service via online channels You may request a username reissuance through MSB’s official channels: Zalo: Ngân hàng Hàng Hải – MSB Facebook: MSB – Ngân hàng TMCP Hàng Hải Việt Nam Email: cskhcanhan@msb.com.vn Method 2: Visit […]
To retrieve your Digital Banking password, please follow one of the options below: 1. Via the MSB mBank application: Step 1: Log in to the MSB mBank application and select “Forgot Password” on the login screen. Step 2: Enter the required verification information, including: Username, Account Number, ID/Passport Number, and Date of Issue of the […]
To request a credit card replacement, you may choose one of the following methods: 1. Request a replacement via the MSB mBank application Log in to the MSB mBank application. Select Card Services. Choose Apply for Card Online. Select Credit Card Replacement. Choose the type of card you wish to have reissued and follow the […]
To unblock your credit card, you may follow one of the methods below: 1. Unblock via the MSB mBank application (Applicable if you previously blocked the card yourself) Log in to the MSB mBank application. Select Card Services. Choose the card you want to unblock. Select Unblock Card. Tap Confirm and enter your Soft Token […]
Your credit card may be blocked for several reasons, including: Overdue outstanding balance: If you fail to pay your credit card balance in full or on time. Suspected fraudulent activity: The bank may temporarily block the card if suspicious transactions are detected. Customer request: You may request the card to be blocked in cases such […]
To obtain the MCC (Merchant Category Code) for a specific transaction, please contact the MSB Customer Service Center through the following online channels and request the MCC information for the transaction: Zalo: Ngân hàng Hàng Hải – MSB Facebook: MSB – Ngân hàng TMCP Hàng Hải Việt Nam Email: cskhcanhan@msb.com.vn
Please check the following: Verify whether your card has been blocked or temporarily locked. Check whether your available credit limit is sufficient to complete the transaction. If your card is blocked or your available credit limit has been fully used, you will not be able to perform transactions with your credit card.