If you are unable to check your balance on your Digital Bank, please check the following information: The source account is active. The user requesting the balance inquiry has been assigned specific features, roles, and account permissions. Soft OTP is activated (for balance inquiries via the app).
If you approve using the digital signature authentication method (CA) on the internet, the system will display an error message such as “Digital signature failed” or “Please install the plugin to use the digital certificate”. Please follow the instructions below: Close all background programs running on your computer (invoice filing, tax filing, antivirus, etc.). Close […]
If you receive a message saying “OTP incorrect” or “transaction not authorized” when creating an OTP on the M-emobile app, please check the following information: Ensure you are using the correct M-emobile app. The username on Internet Banking matches the username that created the soft OTP code on M-emobile. The code consists of 8 digits […]
Please note the transaction times for money transfers via IB: 1. Internal Transfers: Internal transactions (excluding salary payments) are processed immediately. Internal salary payment transactions from 6:00 AM to 9:59 PM every day of the week, including Saturdays, Sundays, and public holidays as stipulated by law, are processed on the same day. Transactions from 10:00 […]
To inquire about money transfer transactions via Internet Banking, please follow these steps: Method 1: Log in to your Internet Banking service → Account → Account inquiry → Transaction history → Select the transaction you want to inquire about → Inquire → Enter the details you want to inquire about (edit the name or account […]
To change your transaction limits, please follow these steps: Method 1: Log in as the administrator (admin) → Business Limits/User Limits. Method 2: Please visit the nearest MSB branch or transaction office for assistance (Please bring the form with your company’s signature and seal). *Note: Changes to the limit must not exceed the limit of […]
Your transfer limit depends on the service package you subscribed to with MSB. To check the transfer limit for each transaction type, please follow one of the two methods below. Method 1: Log in as the administrator (admin) → business limit/user limit. Method 2: Contact the hotline 18006260 (free of charge) to connect directly with […]
If you are unable to log in to the IB/MB application, please check the following information: On a web browser: Log in using the correct link: https://ebank.msb.com.vn/ or https://www.msb.com.vn/ (select ebanking/Corporate Customers). Use the correct username and password sent to your registered email address. The username should not contain spaces. Do not manually copy and […]
Login Instructions 1.Logging into Internet Banking: Please log in via the link https://ebank.msb.com.vn/ or https://www.msb.com.vn/ Use the username and password sent to your registered email address. Change your password. *Note: Enter your username without spaces, and type your password manually. 2.Logging in and activating the M-emobile application. To activate the application, please follow these steps: […]
Instructions for Registering for the Service To register for the Interbanking service, please follow these steps: 1.Online Registration: Register to open an account and register for internet banking online (if you do not already have an account at MSB) Access the link: https://ebank.msb.com.vn/. Select register to open an account ONLINE Follow the instructions. 2.Registration at […]