When you approve using the digital signature authentication method (CA) on the internet, the system displays the error message “Please register your digital certificate template or wait for your digital certificate template to be approved”. Please check the following information. The digital signature must be the one registered with MSB. Digital signature validity period In […]
You can check your business account transaction information using the following methods: Method 1: Log in to the M-emobile app → select Account → select Account Inquiry → select Payment Account → select Details → click the search icon to search transaction history by time. Method 2: Access https://ebank.msb.com.vn: Log in → select Account → […]
How to Check Your MSB Account Balance Method 1: Via In-Phone Operator (IVR) Call 18006260 (free) from your registered MSB phone number. Press 2 → Enter your registered MSB business registration number, press # Enter the last 4 digits of your account number, press # to hear your balance information. Method 2: Via the M-emobile […]
Please bring the form with your company’s signature and seal to the nearest MSB branch or transaction office for assistance.
You can find out your account number through one of the following methods: Method 1: Log in to the M-emobile app, select Account → Account inquiry, then select payment account to display your account number. Method 2: Access https://ebank.msb.com.vn, select account to check your account number. Method 3: You can visit the nearest MSB branch […]
You can open an MSB account using the following methods: 1. Via online method: Please follow these instructions: Step 1: Access the link: https://ebank.msb.com.vn/ Step 2: Verify OTP Step 3: Select your desired branch (MVP2 is expected to be Account Number Selection) Step 4: Upload account opening documents. Step 5: Complete the business profile (fill […]
If you have not received your Internet banking login name and password, please check the following information: Registered email address. Check your spam, junk, and advertising folders… Check for emails sent from the “MSB Banking <banking_notify@msb.com.vn>” system. If you do not find the email from the system, please contact our hotline at 18006260 (toll-free) for […]
To generate an OTP code, please follow these instructions: Step 1: Open the M-emobile app. Step 2: Log in with Soft OTP. Select the “Soft OTP” feature in the bottom right corner of the screen. Enter the PIN (The initial PIN is the last 6 digits of your registered phone number by default). Step 3: […]
If you encounter any errors while making a transfer transaction via digital banking, please double-check the following information: Check the error message screen. Check your account status and transaction balance. Check your internet connection to ensure a stable connection. In case of unexplained transfer errors, please contact our Customer Service hotline at 18006260 (toll-free) for […]
You do not see your pending order on your digital bank. Please check the following information: Assign roles and features to users for order approval. Assign approval process permissions for corresponding transaction types. Assign account permissions. Approve orders by approval level (orders can only be seen by users at the next approval level after successful […]