A. Unlocking the Service: To unlock the service, you can do the following: 1. Call the customer service hotline: 18006260 (free of charge) using the user’s or administrator’s phone number to speak with a representative for assistance in unlocking the service. 2. Visit the nearest MSB branch or transaction office (please bring the form with […]
Instructions for locking MSB’s online banking services. You can lock the service using one of the following methods: 1. Call the toll-free hotline 18006260 to request service locking. 2. Visit the nearest MSB branch or transaction office (bringing the form with the company’s signature and seal) for assistance.
To generate an OTP code, please follow these instructions: Step 1: Open the M-emobile application. Step 2: Log in to Soft OTP. Select the “Soft OTP” feature in the bottom right corner of the screen. Enter your PIN (The initial PIN is the last 6 digits of your registered phone number). Step 3: Enter the […]
Instructions for unlocking your PIN using Soft OTP. Please follow these instructions: Select “Register for unlocking”. Enter your username, ID number, and phone number. Enter the OTP code sent via SMS to your registered phone number.
Instructions for setting up a new Soft OTP PIN. Please follow these instructions: Select “Soft OTP” (bottom right corner of the application screen). Select “Forgot PIN” → enter your username and password → enter your new PIN → re-enter the PIN to confirm. Enter the activation code sent to your registered phone number.
Instructions for changing your Soft OTP PIN. Please follow these instructions: Select “Soft OTP” (bottom right corner of the application screen). Select “Change PIN” → enter your old PIN → enter your new PIN. Enter the activation code sent to your registered phone number.
To activate Soft OTP on your new device, please follow these steps: Download and install the M-emobile app. Select “Soft OTP” (bottom right corner of the app screen). Enter your username and password. Read and agree to the terms and conditions. Enter the activation code sent via SMS (to your registered phone number). Contact the […]
To activate Soft OTP on your device initially, please follow these steps: Download and install the M-emobile application. Select “Soft OTP” (bottom right corner of the application screen). Enter your username and password. Read and agree to the terms and conditions. Enter the activation code sent via SMS (to your registered phone number). Enter the […]
Flexible, depending on customer needs. Typically ranging from a few days to under 12 months. Suitable for short- and medium-term liquidity management.
Corporate customers with short-term foreign currency liquidity management needs. Enterprises temporarily having surplus or shortfall of foreign currency. Customers who have existing spot or forward transactions and wish to adjust the settlement date.