Guarantee Service

According to the State Bank’s regulations, customers cannot enter wrong password more than 5 times. After 5 times, access will be blocked. To reset password, please visit the nearest branch/transaction office for support.

You can register a username at your discretion. However, the system will decline if your chosen username is already existing in the system.

This can happen because:

· Scenario 1: The last time Customer used but did not log out.

Scenario 2: The client is performing simultaneous logins on two or more computers.

· Scenario 3: Customer is logging in on multiple browsers of the same computer.

For one of the above three situations, the Customer presses the “Continue” button to access the service normally.

In addition, the message "This access code has been logged in on another computer or browser" is also the content to help customers be alert to the disclosure of information about Username/password. You can change your password to ensure business security.

In case the Customer has applied to change the company name, the Customer's statement on IB still shows the old company name (Customer Name) because the company name is only recorded after the bank changes. The previous transactions still show the old company name.

M-Banking features the following services:

· Account query: Account statement, online transaction history, bill payment history, credit/debit note issuance, business bank statement, etc.

· Internal transfer.

· Interbank transfer.

· Batch payment.

· Salary payment.

· Recurring transaction.

· Online term deposit opening.

· Electricity bill payment.

· e-tax payment

· 24/7 EVN e-tax and customs clearance payment.

· Cash management.

· Enterprise management.