Please contact the branch or transaction office you visited previously for further assistance. You can find the phone number of the branch/transaction office at the following link: https://www.msb.com.vn/en/mang-luoi.html

If you do not receive the OTP, please click the “Resend OTP” button for the system to send a new code. In case you still do not receive the OTP, please check the following: Check your phone network connection to ensure a stable signal. You can also try restarting your device to reactivate the service. […]

Please follow one of these methods to check your account balance: 1. Check via IVR Automated Hotline Step 1: Call 1900 6083 using your registered phone number. Step 2: Press 4, enter your ID number, and press #. Step 3: Enter the last 4 digits of the account you wish to check, then press # […]

Please log in to the MSB mBank app, then: Step 1: Select Services, then select Cardless Services, and choose Withdraw via Code. Step 2: The system will display a list of created transaction codes. Select the details of the transaction you wish to cancel. Step 3: Select Cancel Transaction, then confirm. Once completed, the system […]

Please log in to the MSB mBank app, then: Step 1: Select Services, then select Cardless Services, and choose Withdraw via Code. Step 2: The system will display a list of transaction codes created. Select the details of the transaction you wish to cancel. Step 3: Select Cancel Transaction, then confirm. Once completed, the system […]

To ensure safety, please change your MSB mBank login password/PIN immediately, and temporarily do not deposit money into the account showing signs of risk. At the same time, you can also check your transaction history on the MSB mBank app or SMS balance notification messages to determine the reason for the deduction. If you do […]

If you are 18 or older, you can open an MSB account online and select your lucky number through these simple steps: 1. Open Online via MSB mBank App Step 1: Download the MSB mBank app and select “Open an Account.” Step 2: Complete the identity verification (eKYC) by scanning your ID card and performing […]

You can easily register for an additional MSB Lucky Number Account through the following methods: 1. Via MSB mBank App Step 1: Log in to the MSB mBank app, select “Accounts,” and then choose “Open M-Lucky Account.” Step 2: Select one of the three available lucky number categories: M-Lucky: Personalized based on your date of […]

You can check the fees deducted from your account through the following methods: Via the MSB mBank application: Log in to the application → Select Accounts → Choose the account you want to check → View the transaction history details. Via Internet Banking: Log in to MSB Internet Banking → Select Current Account → Check […]