Be wary of increasing fraudulent schemes in cyberspace

At the end of the year, people's online transaction increases, which is also the time when fraudsters/scammers take advantage to commit fraudulent acts. MSB hopes that the following useful information about the fraud tricks below can protect all customers, so that no one will get their information stolen or be scammed by any of the fraudulent tricks.

1. Fake government applications
Fraudsters impersonate police, tax, treasury officials, etc., asking people to install fake applications like, Taxes, VneID, etc. through .apk files or Android’s app store. These applications contain malicious code, requiring access/control rights to customer’s phone in order to gain access to customer’s account and transfer money to fraudster’s accounts.

2. Impersonating a bank employee 
Fraudster impersonate bank employee and invite customer to increase their credit limit. They will instruct customers to click on fake link with an interface similar to MSB's official website and then ask cardholder to enter card information and OTP. If the cardholder follows fraudster’s instructions, His/her card information will be stolen and money will be transfer to fraudster’s account shortly after. 

3. Impersonating friends or relatives 
Fraudsters create fake accounts pretend to be customer’s friends or relatives and ask for a quick loan or money transfer to their bank account with the name as same as customer’s loved one. Nowadays, fraudsters can even make a video calls using Deepfake technology to completely gain their victims trust. 

4. Fake banks SMS Brand name
Fake messages are really similar to bank's real messages but contain a link to fake MSB website. If customer enter personal information and bank account information on the website, that information will be exposed to the fraudster.

5. Work-From-Home scam 
Fraudster will asks the victim to place online orders but victim will have and then they will receive back the principal plus commission. Initially, for small value orders, the victim will actually receive real rewards . However, after several small value orders, the victim will be requested to order big value items with their owned money and ,of course, with higher commission. The victim, most of the time, will continued to make an order but this time they will not receive any money. Fraudster will continue to request victim to make other orders and promise the victim that he/she will receive all his/her rewards. Fraudster will kepp pushing until the victim can no longer make an order, only then did the victim realize he had been scammed.

Best Practice to avoid getting scammed
To prevent the risk of losing money, customers should note some recommendations to secure personal information and bank accounts as follows:

1. Do not install applications or files with the *.apk extension or following the instructions of strangers.

2. Do not provide personal information or identification documents to anyone via social networking applications (including bank staff).

3. Do not provide card/account information, e-banking service login information, and OTP code to anyone (including bank staff) or on unfamiliar links. MSB never asks customers to provide OTP or login password.

4. Always verify a relative's identity before transferring money by calling the recipient's phone number directly. Do not make authentic calls via chat applications (including video calls)

5. Enhance social network account security: 2-layer password authentication via phone number, use passwords with at least 8 characters including letters, numbers, and special characters.

6. If you discover cases requesting money transfer or providing personal information over the phone, please immediately report to the Police for handling or notify the Department's criminal duty phone number 0692348560. Criminal police for timely guidance.

7. Share this information with customers and relatives to increase vigilance.

If you detect signs of fraud, please lock your card/change your login password on the MSB mBank application or contact MSB via the official channels below for support:
• Personal customer hotline: 1900 6083
• Go to the nearest MSB transaction point
• Email: cskhcanhan@msb.com.vn