Frequently asked questions

  • Please prepare the following documents to open an account at MSB:
  • Valid identification documents (identity card, passport, birth certificate if you are under 15 years old)
  • MSB account opening request (as per MSB’s template)
  • Additional documents if you are a foreigner (Visa, visa exemption certificate, permanent residence card, temporary residence card, temporary residence certificate)
  • Other documents (in case of FATCA, AML documents are required) Please come to any MSB branch and you will instantly get an account package including a current account, international debit card, and digital banking services like Internet Banking, Mobile Banking, and SMS Banking. If you still have doubts, please drop a message in our inbox with your name, phone number, and residential area, and our Relationship Manager will reach out and support you.

MSB is always willing to support and advise you end-to-end, from the moment you have a demand, you apply until you use our services.

You will be advised step by step to register for Internet Banking, Mobile Banking, SMS Banking, and activate a debit card one time only.

Then, you will get an instruction about card features, Internet Banking, Mobile Banking sent to your registered personal email address.

  Please visit our website or log in to your Internet Banking account to learn more. If you have further inquiries, please contact our 24/7 Customer Service Center at (024) 039445566.

Your current account will be charged for account management fee if there is no active transaction within 6 months and average balance is less than VND 3 million.

You can completely earn 6% cash back for dining spent abroad. In addition, MSB Visa Travel Credit Card offers many features suitable for travelers such as:

6% cashback for spends of the following categories:

- Dining abroad

- Airlines - Hotels

- Duty Free stores

- Transport (Grab, Be, Taxi, train, etc.)

- Travels (Traveloka, Agoda,, etc.)