ROLE OF MSB
A friend and provider willing to invest and support our customers’ growth and rise aligned with our commitment.
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Branding - Trải nghiệm cùng MSB
MSB COMMITS TO CUSTOMERS AND PARTNERS
On spending resources, tools, and platforms nurturing and supporting the growth and rise of customers, whether in retail or corporate segment.
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4 PRINCIPLES FOR COMPELLING EXPERIENCE
ACTIVE
During the development of any new product, MSB carries out in-depth analysis on underlying needs of each customer segment to find new, appropriate and effective solutions, maximizing their financial benefits and realizing their business and life goals.
UNDERSTANDING
Besides relationship manager team and customer service team, our back-office team also listens to and looks into every feedback to understand specific needs of each customer segment, and based on that develop seamless process with tailored products and services for customers.
CONNECT
MSB always attends to a uniform, simple and convenient experience for customers whether over the counter, through phone calls or on online channel. Leveraging our available resources and network, we focus on developing holistic financial banking solutions not only to connect the bank to customers but also to integrate into the platforms of many big partners and Fintech solutions. We aim at meeting every business demand of corporate customers and daily need of retail customers, creating a connected community for further benefits of each member.
SIMPLE
In every product for both retail and corporate customers, MSB strives to improve and enhance the efficiency by streamlining process and paperwork to bring the simplest experience to customers on every transaction channel.