To block the card, customers may choose one of the following methods: Call the hotline 18006260 (toll-free), follow the instructions or connect directly with a consultant to block the card. Block the card directly via the M-eMobile app or Internet Banking website.

If customers are unable to perform card transactions, please check the following information: Card status Card limit In case the card is active and the limit is still available, customers are requested to contact hotline 18006260 (toll-free) to connect with a consultant for detailed information.

To obtain the MCC code of a specific transaction, customers are requested to contact the hotline 1900 6083 (fee: VND 1,000/minute) to request the MCC code of the transaction.

The CVV (Card Verification Value) is a 3-digit security code located on the back of the credit card, used to verify online transactions. Customers will need to enter this code when performing online transactions. Customers may check the CVV code using one of the following methods: Method 1: The CVV code is printed on the […]

Cash withdrawal limit/day/card: 30% of the card credit limit per card per month, up to a maximum of VND 100 million/month. In which: Domestic cash withdrawal limit: maximum VND 50 million/day/card Overseas cash withdrawal limit: maximum equivalent to VND 30 million/day/card Cash withdrawal limit per transaction per card at ATM: maximum VND 20 million

Customers may unblock the card using one of the following methods: Method 1: Unblock via the M-eMobile application (applicable if the card was previously blocked by the customer on the application) Method 2: Call the hotline 18006260 (toll-free) and connect directly with a consultant to unblock the card Method 3: Unblock directly at an MSB […]

To activate the card, customers may choose one of the following methods: Send an SMS in the format: MSB<space>KHT<space>last 6 digits of the card number to 8049 (please use the registered mobile number of the card user to send the message) Call the hotline 18006260 (toll-free), follow the instructions or connect directly with a consultant […]

Methods for settling MSB credit card outstanding balance: Auto debit: Register at branch or via Internet Banking Online via M-eMobile app: Transfer from MSB account to credit card At branch counter: Cash deposit or transfer to credit card at any MSB transaction point 24/7 transfer from other banks: Use the credit card number as the […]

Customers may check detailed monthly credit card statements through the following flexible methods: Method 1: Customers may check via e-statements sent to the registered email addresses of the enterprise and card users. Method 2: Users log in to IB/MB, select menu Account / Card Services / Card Management to view summary and detailed statements. Note: […]

The statement closing date for corporate credit cards is the 11th of each month.