If you are currently using another authentication method and would like to switch to Soft Token, please follow the steps below: Step 1: Log in to the MSB mBank application. Step 2: Select Settings (in the bottom-right corner of the screen) and open Transaction Authentication Settings. Step 3: Enable Soft Token authentication by switching the […]

To reset your Soft Token PIN, please follow the steps below: Step 1: Open the MSB mBank application. Step 2: Select Settings → Reissue Soft Token PIN. Step 3: The system will send an OTP code to your registered mobile phone number. After entering the OTP, the system will send an SMS containing your new […]

To activate Soft Token, please follow the steps below: Step 1: Log in to the MSB mBank application. Step 2: On the Home screen, select “Soft Token.” The system will display a notification: “Soft Token feature already exists on the system. Do you want to activate it?” Please select “Agree”, then enter the OTP code […]

If you are unable to log in to the MSB mBank application, please check the following: Review the error notification displayed on the screen. Ensure that you are using the correct MSB mBank application for individual customers. Verify that your username and password are entered correctly. Check your Internet connection to ensure a stable network […]

If you do not receive balance change notifications on the MSB mBank application, please check the following: Ensure that the balance change notification feature is enabled in the MSB mBank application settings. Check your phone settings to ensure that notification permissions for the MSB mBank application are enabled. If the cause cannot be identified, please […]

If you do not receive the OTP code when reactivating the MSB mBank application, please check the following: Verify your mobile network connection to ensure a stable signal. You may also restart your phone and try activating the service again. Check that the registered mobile phone number for receiving OTP is correct. If the cause […]

If you experience an error when performing a fund transfer on the MSB mBank application, please check the following: Review the error notification displayed on the screen. Verify your account status and available balance. Check your Internet/Wi-Fi connection to ensure a stable network connection. If the cause of the transfer error cannot be identified, please […]

To change your Quick Login PIN, please follow the steps below: Step 1: Log in to your Digital Banking service using your current password or PIN. Step 2: Select Settings on the main screen. Step 3: Choose “Change Login PIN” and follow the instructions to complete the process.

To change your MSB mBank access password, please follow one of these methods: Change your password on the MSB mBank application Step 1: Log in to the MSB mBank application. Step 2: Select Settings and find the Change Password option, then follow the on-screen instructions. Change your password via the Internet Banking website Step 1: […]