At MSB branches/transaction counters, via telephone, and via Internet Banking.
You can submit a trace request to modify the description of a successful transfer from MSB by following these steps: Step 1: Log in to Internet Banking → Select Accounts → Choose the transaction account. Step 2: Select Transaction History and locate the transfer that needs adjustment. Step 3: Click Trace → Enter your modification […]
Please follow these steps to submit a request: Step 1: Log in to Internet Banking → Select Accounts → Choose the account used for the transaction. Step 2: Select Transaction History and locate the suspicious transaction. Step 3: Click Trace → Enter your recall request and fraud details in the “Content” field. ⏱ Processing Time: […]
You can submit a recall request for an accidental transfer by following these steps: Step 1: Log in to Internet Banking → Select Accounts → Choose the account used for the transaction. Step 2: Select Transaction History and locate the specific transaction. Step 3: Click Trace → Enter your recall request details in the “Content” […]
If the recipient has not yet received the money, you can submit a trace request by following these steps: Step 1: Log in to Internet Banking → Select Accounts → Choose the transaction account. Step 2: Select Transaction History and locate the specific transaction. Step 3: Click Trace → Enter your request details in the […]
For each auction tenor, customers may submit bids at multiple interest rate levels in accordance with regulations issued by the Ministry of Finance (including competitive and non-competitive bidding). MSB will provide consultation and support in preparing and submitting bids upon the customer’s request.
No. Depending on their investment needs, customers may submit bids in multiples of VND 100,000 (the standard par value of Government Bonds).
Customers may directly place bids via the auction system of the Hanoi Stock Exchange through an account created by MSB on the system. However, to ensure accuracy and avoid errors in bid placement, customers are recommended to authorize MSB to submit bids on their behalf. Currently, the majority of customers utilizing bidding agency services authorize […]