You can open an MSB account using the following methods: 1. Via online method: Please follow these instructions: Step 1: Access the link: https://ebank.msb.com.vn/ Step 2: Verify OTP Step 3: Select your desired branch (MVP2 is expected to be Account Number Selection) Step 4: Upload account opening documents. Step 5: Complete the business profile (fill […]
If you have not received your Internet banking login name and password, please check the following information: Registered email address. Check your spam, junk, and advertising folders… Check for emails sent from the “MSB Banking <banking_notify@msb.com.vn>” system. If you do not find the email from the system, please contact our hotline at 18006260 (toll-free) for […]
To generate an OTP code, please follow these instructions: Step 1: Open the M-emobile app. Step 2: Log in with Soft OTP. Select the “Soft OTP” feature in the bottom right corner of the screen. Enter the PIN (The initial PIN is the last 6 digits of your registered phone number by default). Step 3: […]
If you encounter any errors while making a transfer transaction via digital banking, please double-check the following information: Check the error message screen. Check your account status and transaction balance. Check your internet connection to ensure a stable connection. In case of unexplained transfer errors, please contact our Customer Service hotline at 18006260 (toll-free) for […]
You do not see your pending order on your digital bank. Please check the following information: Assign roles and features to users for order approval. Assign approval process permissions for corresponding transaction types. Assign account permissions. Approve orders by approval level (orders can only be seen by users at the next approval level after successful […]
If you are unable to check your balance on your Digital Bank, please check the following information: The source account is active. The user requesting the balance inquiry has been assigned specific features, roles, and account permissions. Soft OTP is activated (for balance inquiries via the app).
If you approve using the digital signature authentication method (CA) on the internet, the system will display an error message such as “Digital signature failed” or “Please install the plugin to use the digital certificate”. Please follow the instructions below: Close all background programs running on your computer (invoice filing, tax filing, antivirus, etc.). Close […]
If you receive a message saying “OTP incorrect” or “transaction not authorized” when creating an OTP on the M-emobile app, please check the following information: Ensure you are using the correct M-emobile app. The username on Internet Banking matches the username that created the soft OTP code on M-emobile. The code consists of 8 digits […]
Please note the transaction times for money transfers via IB: 1. Internal Transfers: Internal transactions (excluding salary payments) are processed immediately. Internal salary payment transactions from 6:00 AM to 9:59 PM every day of the week, including Saturdays, Sundays, and public holidays as stipulated by law, are processed on the same day. Transactions from 10:00 […]
To inquire about money transfer transactions via Internet Banking, please follow these steps: Method 1: Log in to your Internet Banking service → Account → Account inquiry → Transaction history → Select the transaction you want to inquire about → Inquire → Enter the details you want to inquire about (edit the name or account […]