I did not receive the OTP when reactivating the application. What should I do?

If you do not receive the OTP code when reactivating the MSB mBank application, please check the following:

• Verify your mobile network connection to ensure a stable signal. You may also restart your phone and try activating the service again.
• Check that the registered mobile phone number for receiving OTP is correct.

If the cause cannot be identified, please contact the MSB Customer Service Center for assistance via the following channels:

• Email: CSKHCaNhan@msb.com.vn

• Facebook: MSB – Ngân hàng TMCP Hàng Hải Việt Nam

• Zalo: MSB – Ngân hàng Hàng Hải

• Website: http://www.msb.com.vn

• Hotline: 1900 6083 / (024) 39445566 (fees apply)

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