Customers may contact their dedicated Priority Relationship Manager, call the MSB Hotline, or visit MSB service points directly for assistance.

Customers may: Refer to the information on the official MSB website Contact MSB Branches/Transaction Offices Call the MSB Hotline 1800 599999

The benefits of the M-First Priority Banking Service may be adjusted by MSB from time to time in order to align with service orientation and enhance customer experience. Any changes (if any) will be notified to customers through MSB’s official communication channels.

Customers of the M-First Priority Banking Service are entitled to the following key benefits: Dedicated Priority Relationship Manager providing continuous support Priority service at branch counters Preferential interest rates and service fees in accordance with policies applicable from time to time Personalized financial solutions Participation in exclusive events and customer care programs for Priority Banking […]

Yes. The criteria for tier qualification and membership maintenance for M-First are designed differently for each membership tier, reflecting the level of engagement and financial needs of customers. Each membership tier will have its own criteria and eligibility thresholds, as stipulated by MSB from time to time.

Members of the M-First Priority Banking Service include the following customer segments: Engagement Members and Experience Members. In which, Engagement Members are divided into three tiers: Gold, Diamond, and Platinum, with corresponding benefits and privileges in accordance with MSB’s regulations from time to time.

M-First is a priority banking service designed by MSB with a higher level of personalization compared to standard services. Customers are supported by a dedicated Relationship Manager, receive priority service, and gain access to tailored financial solutions and preferential policies based on their needs and level of engagement. As a result, M-First provides a more […]

M-First is MSB’s Priority Banking service, designed for customers who require comprehensive financial management. The service offers exclusive privileges, personalized services, and dedicated support from specialized financial advisors.

With just one phone call or message, you will be supported by a team of elite financial advisors who understand your needs and accompany you in making important financial decisions. 1. Business and travel assistance: Support for foreign currency purchase/sale up to USD 15,000 per overseas trip, among the highest limits in the market Exchange […]

Priority Banking customers will receive a complimentary customized beautiful account number or enjoy up to 50% discount on the account opening fee when opening a beautiful account number at the branch counter. Please contact the nearest MSB Branch/Transaction Office for assistance.