No. Exchange agents are only allowed to collect foreign currency and pay out Vietnamese Dong to customers, in accordance with regulations.
Yes. However, the actual operating hours may vary depending on each agent’s service capacity.
Authorized agents can exchange foreign currency for individual customers who are Vietnamese or foreign citizens wishing to convert foreign currency into Vietnamese Dong.
No. Customers do not need to pay any fee when receiving Western Union remittances at MSB. In addition, customers can enjoy preferential exchange rates when converting from USD to VND.
Customers only need to bring a valid identification document and the Money Transfer Control Number (MTCN) to any MSB transaction location to receive the funds.
Yes. Customers can receive Western Union remittances without having an MSB account.
Yes. If the remittance is sent in USD while the customer only has a VND account, the customer will need to visit an MSB branch to sign a foreign exchange purchase/sale agreement so that MSB can convert the funds from USD to VND before crediting the VND account.
Yes. Customers must have a VND current account or a foreign currency account at MSB, depending on the bank’s regulations from time to time.