What should I do if I encounter a transfer error on the application?

If you experience an error when performing a fund transfer on the MSB mBank application, please check the following:

• Review the error notification displayed on the screen.

• Verify your account status and available balance.

• Check your Internet/Wi-Fi connection to ensure a stable network connection.

If the cause of the transfer error cannot be identified, please contact the MSB Customer Service Center via the following channels for assistance:

• Email: CSKHCaNhan@msb.com.vn

• Facebook: MSB – Ngân hàng TMCP Hàng Hải Việt Nam

• Zalo: MSB – Ngân hàng Hàng Hải

• Website: http://www.msb.com.vn

• Hotline: 1900 6083 / (024) 39445566 (service fee may apply).

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