For every Collection & Payment client, MSB provides a dedicated on-site support team. Additionally, a 24/7 communication channel is maintained with our IT experts and product specialists to ensure all issues are resolved instantly.
Fees are determined based on our standard schedule and customized for each client. Factors such as daily transaction volume and selected solutions are considered to ensure you receive our most competitive rates.
Not at all. Account registration is completely free of charge.
Depending on the type of collateral. For example, machinery, equipment, or production lines may require insurance. Customers must maintain valid insurance coverage throughout the loan period.
Yes. MSB considers medium- and long-term financing for both direct investment (where the customer is the investing enterprise) and indirect investment (where the customer contributes capital or acquires equity in another enterprise).
Customers can manage their loans anytime, anywhere through: The MSB mBank app (showing principal balance, interest, and repayment schedule). Contacting an MSB branch or hotline for detailed assistance.
No. Direct designated cash flow limits are not granted for customers operating in the construction sector.
The loan tenor depends on the business cycle, business plan, capital recovery period, and the customer’s repayment capacity, but must not exceed 12 months per debt agreement.
Yes. It may be applied to export plans where the quantity of goods can be determined, such as in cashew processing or coffee wholesale/production industries.
The repayment period must not exceed 60 days for domestic factoring and 120 days for international factoring.