I cannot log in to the MSB mBank application. What should I do?

If you are unable to log in to the MSB mBank application, please check the following:

• Review the error notification displayed on the screen.

• Ensure that you are using the correct MSB mBank application for individual customers.

• Verify that your username and password are entered correctly.

• Check your Internet connection to ensure a stable network connection.

If the cause cannot be identified, please contact the MSB Customer Service Center for assistance via the following channels:

• Email: CSKHCaNhan@msb.com.vn

• Facebook: MSB – Ngân hàng TMCP Hàng Hải Việt Nam

• Zalo: MSB – Ngân hàng Hàng Hải

• Website: http://www.msb.com.vn

• Hotline: 1900 6083 / (024) 39445566 (service fee may apply)

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