Beneficiary Has Not Received Funds

If the beneficiary has not received the funds, customers may submit an inquiry request by following the steps below:

• Step 1: Log in to Internet Banking → select Account → select the account used for the transaction
• Step 2: Select Transaction Creation History, find the transaction to be inquired
• Step 3: Click Inquiry → enter the inquiry request in the inquiry content field

Note: The maximum inquiry processing time is 04 working days. Customers will receive the result via the registered mobile number of the user.

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