If you experience any issues while making transactions, please reach out to TNEX through the following channels for prompt support: Hotline: 1800 599 982 (toll-free) Email: cskhcn@tnex.com.vn Facebook Fanpage: TNEX  

If your information cannot be verified, TNEX may decline your application and provide the reason for the unsuccessful registration. For further assistance, you can contact the hotline at 1800 599 982 (toll-free).

TNEX is Vietnam’s first free digital banking app, backed by Maritime Bank of Vietnam (MSB). It enables fast online account opening, zero transaction fees, convenient payments, smart expense management, and a wide range of integrated utilities—all within a single, user-friendly platform.

Yes. When needed, you can choose to withdraw your entire savings amount before maturity. The withdrawn amount will not earn interest under the early withdrawal terms.

Yes. Online savings is highly secure. All transactions are recorded on the system and protected with multiple layers of security, including OTP and biometric authentication.

No. The interest rate is fixed at the time of opening the savings account and remains unchanged until maturity.

Financial services: Money transfers Bill payments (electricity, water, telecom, etc.) Add funds to your payment account Non-financial services: Open and manage current account & domestic debit card Expense management Chat with other users in the TNEX community Receive promotions and special offers

TNEX is a fully digital bank, providing financial services and digital utilities without requiring branch visits If you need in-person support (e.g. biometric verification or cash deposits), you can visit MSB transaction offices nationwide. TNEX Customer Support is always ready to assist you via hotline, email, and Facebook fanpage messages

TNEX is a digital-only banking app available on both Android and iOS Download the TNEX – Next-generation digital banking app directly from app stores