Customers may submit an inquiry request to amend the beneficiary account number/name for a successfully completed transfer from MSB by following the steps below: Step 1: Log in to Internet Banking → select Account → select the account used for the transaction Step 2: Select Transaction Creation History, find the transaction to be inquired Step […]

Customers may submit an inquiry request to amend the transaction description of a successfully completed transfer from MSB by following the steps below: Step 1: Log in to Internet Banking → select Account → select the account used for the transaction Step 2: Select Transaction Creation History, find the transaction to be inquired Step 3: […]

Customers are requested to follow the steps below: Step 1: Log in to Internet Banking → select Account → select the account used for the transaction Step 2: Select Transaction Creation History, find the transaction to be inquired Step 3: Click Inquiry → enter the inquiry request in the inquiry content field ⏱ Processing time: […]

Customers may submit a request to recall an incorrect transfer transaction by following the steps below: Step 1: Log in to Internet Banking → select Account → select the account used for the transaction Step 2: Select Transaction Creation History, find the transaction to be inquired Step 3: Click Inquiry → enter the inquiry request […]

If the beneficiary has not received the funds, customers may submit an inquiry request by following the steps below: Step 1: Log in to Internet Banking → select Account → select the account used for the transaction Step 2: Select Transaction Creation History, find the transaction to be inquired Step 3: Click Inquiry → enter […]

To block the card, customers may choose one of the following methods: Call the hotline 18006260 (toll-free), follow the instructions or connect directly with a consultant to block the card. Block the card directly via the M-eMobile app or Internet Banking website.

If customers are unable to perform card transactions, please check the following information: Card status Card limit In case the card is active and the limit is still available, customers are requested to contact hotline 18006260 (toll-free) to connect with a consultant for detailed information.

To obtain the MCC code of a specific transaction, customers are requested to contact the hotline 1900 6083 (fee: VND 1,000/minute) to request the MCC code of the transaction.

The CVV (Card Verification Value) is a 3-digit security code located on the back of the credit card, used to verify online transactions. Customers will need to enter this code when performing online transactions. Customers may check the CVV code using one of the following methods: Method 1: The CVV code is printed on the […]

Cash withdrawal limit/day/card: 30% of the card credit limit per card per month, up to a maximum of VND 100 million/month. In which: Domestic cash withdrawal limit: maximum VND 50 million/day/card Overseas cash withdrawal limit: maximum equivalent to VND 30 million/day/card Cash withdrawal limit per transaction per card at ATM: maximum VND 20 million