Recall due to Incorrect Transfer

Customers may submit a request to recall an incorrect transfer transaction by following the steps below:

• Step 1: Log in to Internet Banking → select Account → select the account used for the transaction
• Step 2: Select Transaction Creation History, find the transaction to be inquired
• Step 3: Click Inquiry → enter the inquiry request in the inquiry content field

⏱ Processing time: Up to 30 working days. Customers will receive the result via the registered mobile number of the user

⚠️ Notes:

• 24/7 transfers are credited immediately; recall depends on the beneficiary’s cooperation
• If the beneficiary does not cooperate, customers should contact the police for support
• MSB will coordinate to provide information and update the results

Share: