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Ngày 20/6 vừa qua, Ngân hàng TMCP Hàng Hải Việt Nam (MSB) đã tổ chức thành công cuộc thi tìm kiếm nhân tài với tên gọi Best Teller 2020. Đây là năm đầu tiên ngân hàng tổ chức và cuộc thi chính là hành trình tìm kiếm, vinh danh những cá nhân có đủ năng lực chuyên môn, phong cách chuyên nghiệp của một chuyên gia tư vấn dịch vụ tài chính ngân hàng.

MSB_Best Teller is a playground for customer service officers to be clearly aware of and enhance the role of the bank's representative image in improving brand image and serving customers better every day. At the same time, the contest is also a journey to help the Bank choose a potential successive human resources with enough "Dedication – Talent - Wisdom – Morality" for the future.

Before entering the main contest categories of the Final Round, contestants had to undergo a challenging test of knowledge as well as professional skills. Besides, the class trained related to enhancing personal image, professional behavior, mastering behavior and emotions when communicating and behaving ... to help candidates gain more knowledge and improve their skills.

15 best contestants representing bank tellers from different regions gathered to compete and shine in the final round. The contestants competed one other through 3 rounds: Convergence: Professional multiple choice test, Charming: Evening dress contest and Shine: Behavior competition. With excellent performance in 3 rounds, the contestant of MSB Lach Tray became the Best Teller of MSB in the first year.

The best contestants of MSB Best Teller 2020

The contest was not only an opportunity to show professional knowledge but also provided an opportunity for MSB's bank tellers to show their flexibility and ingenuity in dealing with customers.

At the same time, the contest contributed to creating a culture of internal cohesion, encouraging the spirit of initiative and self-improvement efforts of all officers and employees. Thereby, it helped officers and employees to understand and have a better sense of always learning and promoting the creativity to improve service quality and bring customers more practical experiences.

A representative of MSB's Board of Directors said: “If wanting to receive many compliments and customer satisfaction with service quality, those who directly serve customers need to be regularly trained and developed with skills - operations. Each change, each effort of this staff will help improve service quality and ensure the best customer experience. Therefore, our mission was to create conditions for employees in the whole system to improve capacity and improve themselves every day”

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