You can submit a trace request to modify the description of a successful transfer from MSB by following these steps: Step 1: Log in to Internet Banking → Select Accounts → Choose the transaction account. Step 2: Select Transaction History and locate the transfer that needs adjustment. Step 3: Click Trace → Enter your modification […]

Please follow these steps to submit a request: Step 1: Log in to Internet Banking → Select Accounts → Choose the account used for the transaction. Step 2: Select Transaction History and locate the suspicious transaction. Step 3: Click Trace → Enter your recall request and fraud details in the “Content” field. ⏱ Processing Time: […]

You can submit a recall request for an accidental transfer by following these steps: Step 1: Log in to Internet Banking → Select Accounts → Choose the account used for the transaction. Step 2: Select Transaction History and locate the specific transaction. Step 3: Click Trace → Enter your recall request details in the “Content” […]

If the recipient has not yet received the money, you can submit a trace request by following these steps: Step 1: Log in to Internet Banking → Select Accounts → Choose the transaction account. Step 2: Select Transaction History and locate the specific transaction. Step 3: Click Trace → Enter your request details in the […]