You can submit a trace request to modify the description of a successful transfer from MSB by following these steps:

• Step 1: Log in to Internet Banking → Select Accounts → Choose the transaction account.

• Step 2: Select Transaction History and locate the transfer that needs adjustment.

• Step 3: Click Trace → Enter your modification request in the “Trace Content” field.

Processing Time: Maximum of 04 working days. Feedback will be sent via your registered phone number.

Note: The receiving bank will be notified of the adjustment to inform the recipient.

• Method 1: Log in to the M-emobile app, select Account → Account inquiry, then select payment account to display your account number.
  
• Method 2: Access https://ebank.msb.com.vn, select account to check your account number.
  
• Method 3: You can visit the nearest MSB branch for assistance.

If the recipient has not yet received the money, you can submit a trace request by following these steps:

• Step 1: Log in to Internet Banking → Select Accounts → Choose the transaction account.

• Step 2: Select Transaction History and locate the specific transaction.

• Step 3: Click Trace → Enter your request details in the “Content” field.

Note: Trace requests are processed within a maximum of 04 working days. You will receive the result via your registered phone number.