Warning on Fraudulent Application Impersonating MSB

Recently, MSB has received reports regarding a loan application named “Mar Vay” that falsely impersonates the brand of Maritime Commercial Joint Stock Bank (MSB) to approach and solicit customers to participate in online lending and financial trading platforms.

These actors have been exploiting MSB’s name, image, and brand recognition to build trust, thereby deceiving customers into installing the application, providing personal information, and conducting financial transactions.

MSB hereby announces and affirms:

The “Mar Vay” application is NOT owned by, affiliated with, or developed, operated, or partnered with Maritime Commercial Joint Stock Bank (MSB) in any form.
All information and activities related to the “Mar Vay” application are not part of MSB’s official product and service ecosystem.

Potential Risks of Fraudulent Applications

Installing and using applications that impersonate banking brands may lead to serious consequences, including but not limited to:

• Risk of asset misappropriation and unauthorized loans
• Exposure of personal information, account details, and biometric data
• Being forced to pay non-transparent fees and interest rates
• Negative impact on customers’ legitimate rights, as well as MSB’s reputation and service quality, and that of related partners

MSB’s Recommendations to Customers

To ensure financial safety and information security, MSB advises customers to:

• Not download, install, or use any loan applications of unknown origin or not officially announced by MSB
• Not share confidential information with anyone (including those claiming to be from the bank), such as login credentials, Soft Token PIN, or other personal data
• Only conduct transactions via MSB’s official website, applications, and channels published at: https://www.msb.com.vn
• Remain cautious of advertisements offering instant loans, unusually low interest rates, or requests for access to contacts, photos, or system permissions on devices
• Regularly monitor account balance changes and proactively review transaction history
• Immediately stop transactions and contact MSB upon detecting any signs of fraud

Contact for Support

If you require consultation or support regarding suspected fraud or impersonation, please contact MSB through the following official channels:

• Retail Customer Hotline: 1900 6083
• Nearest MSB branch: https://www.msb.com.vn/vi/mang-luoi.html
• Email: cskhcanhan@msb.com.vn

MSB sincerely appreciates your trust, cooperation, and vigilance in helping prevent and combat fraudulent and impersonation activities, contributing to a safer and more transparent financial environment.

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