Vietnam Maritime Commercial Joint Stock Bank

54A Nguyen Chi Thanh St., Lang Ward, Hanoi, Vietnam

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International Money Transfer

For Credit Institution and Non-Credit Institution Customers

What makes it special?

Product information

Receiving and remitting services with thousands of banks across more than 200 countries and territories worldwide, featuring simple procedures and comprehensively meeting institutional payment and financial needs. MSB supports customers in initiating, amending, and approving international transfer instructions via Internet Banking, enabling online document supplementation during processing, transaction inquiry, and 100% online document printing.

Channels for receiving and remitting international transfers:

Receiving inbound remittances via Western Union

Funds received successfully within 15 minutes
Customers may choose to receive funds in USD or VND.
No fee charged to customers for receiving funds.
Served through MSB’s nationwide transaction network.

Receiving and remitting international transfers via SWIFT

Wide range of transaction currencies including USD, EUR, AUD, SGD, GBP, JPY, CAD, etc.
Fast sending and receiving through accounts opened at MSB.

Frequently Asked Questions

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How can I adjust my transaction details?

11/03/2026

You can submit a trace request to adjust the account number or beneficiary name for successful transfers from MSB. Please follow these steps:

Step 1: Log in to Internet Banking → Select Accounts → Choose the account used for the transaction.
Step 2: Select Transaction History and find the transaction you wish to trace.
Step 3: Click Trace → Enter your adjustment request in the “Content” field.

Note: Trace requests are processed within a maximum of 04 working days. Feedback will be sent via the user’s registered phone number.

How can I adjust the transaction description?

12/02/2026

You can submit a trace request to modify the description of a successful transfer from MSB by following these steps:

Step 1: Log in to Internet Banking → Select Accounts → Choose the transaction account.
Step 2: Select Transaction History and locate the transfer that needs adjustment.
Step 3: Click Trace → Enter your modification request in the “Trace Content” field.

Processing Time: Maximum of 04 working days. Feedback will be sent via your registered phone number.

Note: The receiving bank will be notified of the adjustment to inform the recipient.

How can I request a recall for a fraudulent transaction?

12/02/2026

Please follow these steps to submit a request:

Step 1: Log in to Internet Banking → Select Accounts → Choose the account used for the transaction.
Step 2: Select Transaction History and locate the suspicious transaction.
Step 3: Click Trace → Enter your recall request and fraud details in the “Content” field.

⏱ Processing Time: Up to 30 working days. Feedback will be sent via your registered phone number.

⚠️ Important Note: For 24/7 instant transfers, the recipient receives funds immediately; therefore, the possibility of a successful recall is very low.