I didn’t receive the OTP code?

To generate an OTP code, please follow these instructions:

Step 1: Open the M-emobile app.

Step 2: Log in with Soft OTP.

• Select the “Soft OTP” feature in the bottom right corner of the screen.
  
• Enter the PIN (The initial PIN is the last 6 digits of your registered phone number by default).

• Hold your mobile device up to the transaction verification screen on Internet banking to scan the QR code (at the “Confirm Information” step).
  
• If your mobile device cannot scan the QR code, you can select “Enter Transaction Code” as an alternative.
  
• After scanning the QR code or “Entering Transaction Code”, the application will provide an OTP code for you to enter into the “Enter OTP” field on the transaction verification screen.

*Note: No OTP code will be sent via SMS.

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