Why am I having trouble entering the OTP code? Why am I receiving a message saying “Transaction not authorized”?

If you receive a message saying “OTP incorrect” or “transaction not authorized” when creating an OTP on the M-emobile app, please check the following information:

• Ensure you are using the correct M-emobile app.
• The username on Internet Banking matches the username that created the soft OTP code on M-emobile.
• The code consists of 8 digits corresponding to each transaction.

Share: