What should I do if the recipient has not received the funds?

If the recipient has not yet received the money, you can submit a trace request by following these steps:

• Step 1: Log in to Internet Banking → Select Accounts → Choose the transaction account.

• Step 2: Select Transaction History and locate the specific transaction.

• Step 3: Click Trace → Enter your request details in the “Content” field.

Note: Trace requests are processed within a maximum of 04 working days. You will receive the result via your registered phone number.

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