How can I request a recall for a fraudulent transaction?

Please follow these steps to submit a request:

• Step 1: Log in to Internet Banking → Select Accounts → Choose the account used for the transaction.

• Step 2: Select Transaction History and locate the suspicious transaction.

• Step 3: Click Trace → Enter your recall request and fraud details in the “Content” field.

⏱ Processing Time: Up to 30 working days. Feedback will be sent via your registered phone number.

⚠️ Important Note: For 24/7 instant transfers, the recipient receives funds immediately; therefore, the possibility of a successful recall is very low.

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