How can I adjust the transaction description?

You can submit a trace request to modify the description of a successful transfer from MSB by following these steps:

• Step 1: Log in to Internet Banking → Select Accounts → Choose the transaction account.

• Step 2: Select Transaction History and locate the transfer that needs adjustment.

• Step 3: Click Trace → Enter your modification request in the “Trace Content” field.

Processing Time: Maximum of 04 working days. Feedback will be sent via your registered phone number.

Note: The receiving bank will be notified of the adjustment to inform the recipient.

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