I did not receive a notification after completing a transaction. What should I do?

If you do not receive balance change notifications on the MSB mBank application, please check the following:

• Ensure that the balance change notification feature is enabled in the MSB mBank application settings.

• Check your phone settings to ensure that notification permissions for the MSB mBank application are enabled.

If the cause cannot be identified, please contact the MSB Customer Service Center for assistance via the following channels:

• Email: CSKHCaNhan@msb.com.vn

• Facebook: MSB – Ngân hàng TMCP Hàng Hải Việt Nam

• Zalo: MSB – Ngân hàng Hàng Hải

• Website: http://www.msb.com.vn

• Hotline: 1900 6083 / (024) 39445566 (service fee may appl

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