Warning about scams using artificial intelligence.

Recently, fraud using artificial intelligence has become increasingly sophisticated and complex. Fraudsters are using AI, especially deepfakes, to fake voices and images of relatives, impersonating authorities to gain trust and commit acts of property theft.

Recently, fraud using artificial intelligence has become increasingly sophisticated and complex. Fraudsters are using AI, especially deepfakes, to fake voices and images of relatives, impersonating authorities to gain trust and commit acts of property theft. Therefore, people need to be vigilant against these high-tech scams.

1. Fake public service applications: Perpetrators impersonate authorized state agencies, informing victims that they are suspected of being involved in criminal networks such as money laundering or drug trafficking. They provide images of forged documents such as indictment decisions and arrest warrants. The perpetrators use Deepfake technology to alter faces and voices, and make video calls using police or prosecutor uniforms. After the victim panics and becomes frightened, the perpetrators demand that the victim transfer a large sum of money to verify the account, prove innocence, or request the victim to install a malicious application containing malware to take control of the phone and steal assets.Impersonating relatives to borrow money and trick them into transferring funds: The fraudsters take control of the victim’s relatives’ social media accounts. The scammers use Deepfake technology to make video calls to the victim. The video features the face and gestures of the impersonated person, recreated by AI. The perpetrator uses the excuse of losing signal to hang up early, then sends a text message with an account number (matching the name of the impersonated person) to request a money transfer. The victim, seeing the video call image and bank account name matching that of a relative, easily becomes complacent, trusting and transferring money without verification.

   Exploiting emotions and financial investments: The perpetrators use AI image creation technology to create fake social media profiles with attractive and luxurious appearances. They directly message and flirt with the victim over a long period to build a trusting emotional relationship. After the victim falls into the psychological trap, the perpetrators entice them to participate in fraudulent financial and cryptocurrency investments. Initially, the perpetrators would transfer small amounts of interest to the victims to build trust. Once the investment amount was large enough and the victims were unable to invest further, the perpetrators would cut off contact and seize the assets.

   To ensure account safety and security, MSB advises customers:

   The police do not conduct interviews, investigations, or request money transfers via phone or social media. All verification activities are carried out in person, sending official invitations/summons through the local police.

   Do not provide confidential information to anyone (including the bank), including login information, Soft Token PIN codes, and other personal information.

   Always verify the recipient’s identity before transferring money by calling their phone number directly. Do not use chat applications for verification (including video calls).

   Do not make video calls with strangers, and do not use biometric verification on unfamiliar applications.

   Do not install or allow others to install applications from unknown sources on your phone.

   Turn off Accessibility permissions on your Android device for all applications that use this permission.

   If you suspect your phone has downloaded a fake or fraudulent application, immediately disconnect from the network, turn off your phone, and take it to a reputable store for inspection and removal of the fake application (if any), and assistance in restoring the phone to factory settings to ensure no malware remains on the device.

   Regularly monitor balance change notifications and report any unusual activity immediately.

   If you detect any signs of fraud, please report it. Customers are kindly requested to contact MSB through the following official channels for support:

   • • Personal Customer Hotline: 1900 6083
     • Visit the nearest MSB branch: https://www.msb.com.vn/vi/mang-luoi.html
     • Email: cskhcanhan@msb.com.vn

   MSB sincerely thanks you for your cooperation!

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