• Messages impersonating the bank’s brandname: The subject sent a Short Message Service message impersonating the bank’s brandname to trick customers into accessing a fake link, similar to the bank’s electronic banking service interface. Then ask to provide security information such as name, login password, OTP code, card information, etc. to appropriate money.
• Fake call from a bank official: The fraudster uses a personal phone (not the bank’s Hotline number), pretending to be a bank employee, calling to assist in checking the wrong money transfer, to authenticate information, unlock the account, etc. The subject will then send a Short Message Service and instruct the customer to provide information on a link leading to a fake bank website, asking to enter login information, OTP code password, etc. to take over. money.

Note:Bank staff will NEVER ask customers for passwords or OTP codes under any circumstances.

For the purpose of supporting customers to use Cards and Electronic Banking (Internet Banking) safely, Vietnam Maritime Commercial Joint Stock Bank recommends following the following instructions:

1. DO NOT provide anyone, under any circumstances (including bank officials or complaint handling calls): Internet Banking/Mobile Banking login information (login name, password, OTP, Soft Token PIN, activation code), and card information (CVV2 code printed on the back of the card, PIN code, OTP code).
2. DO NOT log in to Internet Banking and DO NOT fill in card informationin the links included in emails and Short Message Service messages.
3. MAKE SURE to only log in to Vietnam Maritime Commercial Joint Stock Bank’s Internet Banking service at https://ebank.msb.com.vn or access via the homepage https://www.msb.com.vn. All other websites that require a login are fake.
4. Customers can ACTIVELY transfer suspected fraud/spam messages to number 5656 (free of charge)following the instructions:

• Syntax for reporting spam messages:
  S (space) [source] (space) [junk Short Message Service content] send 5656 (Free)
• Syntax for reporting spam calls:
  V (space) [source] (space) [spam call content] send 5656 (Free)
• Example: S 0901234567 Quang Cao borrows money to send to 5656

If you have any questions while using the service or suspect fraud, please contact Hotline 24/7: 1900 6083/(024) 39 44 55 66, or email: CSKHCaNhan@msb.com.vn for immediate support news.