I forgot my username, how can I recover it?

To have your Digital Banking username reissued, please follow one of the options below:

Method 1: Contact MSB Customer Service via online channels

You may request a username reissuance through MSB’s official channels:

• Zalo: Ngân hàng Hàng Hải – MSB

• Facebook: MSB – Ngân hàng TMCP Hàng Hải Việt Nam

• Email: cskhcanhan@msb.com.vn

Method 2: Visit the nearest MSB Branch/Transaction Office for direct assistance.

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